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Do you have questions? We are here to help.


It is our goal to communicate clearly and help you make a decision.

Below are a few frequently asked questions that we heard others ask before.

If there is anything else you're wondering about that is not listed here, feel free to get in touch with us. We are here to help.


What are the different memberships?
We offer Full Service Memberships and Associate Memberships.

How often may I request services?
Full Service Members may request up to three local round trip rides per week and additional services as scheduled. Associate members may request up to four volunteer services annually. Rides and services are dependent on volunteer availability. Additional services are available as arranged with the office volunteers. Volunteer services in the home and yard are usually less than two hours in length and do not include providing physical care or hands on assistance to the member. We will do our best to match member requests with willing volunteers.

Will I have the same volunteer each time?

Services are always subject to the availability of the volunteers. Volunteers decide when and how often they are available. We would love to hear when a member is pleased with a volunteer service, but we cannot promise a specific volunteer will always be available for a specific member. Generally different volunteers will be available each time a member calls.

Can I call the Volunteer directly to request service?

No, all service appointments must be made through the WLLO Village.

How are Volunteer Drivers selected and qualified?
Member rides will be provided by volunteer drivers who have applied for and completed a thorough training and background check. Training, auto and background checks include:

  • WLLO Village volunteer training, plus three separate Ride Connection driver training sessions
  • A vehicle that is clean and easily accessible and that has passed the DMV safety inspection
  • Personal reference checks and a thorough criminal background check
  • A safe driving record and current valid driver's license and car insurance
  • Emergency training
Are Volunteers required to be members or live in the WLLO member area?
Volunteers are not required to be members or to live in the WLLO member area.

Can I receive a refund if I wish to discontinue my membership?
Membership is an annual commitment, and there are no refunds for partial year participation. Members who move to another Villages NW spoke Village may request consideration for transferring their membership.

How much do I tip a volunteer?

Volunteers are not allowed to accept gratuities; just a heartfelt “Thank you!” is appreciated.

How can I show my appreciation?

You can show appreciation to WLLO by donating either time or money.

How can I find out about upcoming social or educational events?
WLLO Village has a monthly newsletter and sends periodic updates by email. In addition, the calendar on our website is updated regularly.

What if I need help with something that isn’t specifically listed as a service?

Please contact the WLLO Village regarding your need. If your need is not something that can be handled by one of our volunteers, we can provide you with a list of vetted vendors to enable you to hire the professional help you need, possibly at a discount.

What if I have an urgent request without four days to request in advance?

Please call the WLLO Village at 503-479-8393 or info@wllovillage.org during our regularly scheduled hours. WLLO Village will attempt to handle requests for services for needs that arise without the usual four-to-five day notice if volunteers are available.

Can I upgrade my Associate Membership because my needs change?

Yes, contact the WLLO Village for details regarding upgrading your membership.

What if I need to cancel a ride or service appointment?

If you need to cancel, please inform WLLO Village as soon as possible.

What if I have a complaint or concern about a service appointment or volunteer?

WLLO Village is responsive to all commendations and complaints. We document complaints received verbally from members and volunteers and respond as soon as possible. Written complaints are kept on file for risk management and documentation purposes.